Privacy Policy

Planet Lifters ("we", "our", or "us") operates as an industrial aerial work platform and scaffolding rental company based in India. This Privacy Policy governs the collection and use of personal data submitted through our website at planetlifters.com and through our business communications.

By using our website or contacting us for services, you agree to the practices described in this Privacy Policy. We encourage you to read this document in full. If you have any questions or concerns, you may contact us at any time using the details provided at the end of this policy.

We collect only the information necessary to provide our services and respond to your enquiries. The types of information we may collect include:

• Contact Information: Your name, phone number, and email address when you submit an enquiry or request a quotation.
• Business Details: Your company name, project location, and nature of work to enable us to recommend the appropriate equipment.
• Communication Records: Correspondence via email, WhatsApp, or phone calls for service coordination and support.
• Usage Data: Non-personal technical data such as browser type, pages visited, session duration, and device type collected through standard web analytics tools.
• Location Data: General geographic location inferred from IP address for analytics purposes only.

We do not collect sensitive personal information such as financial account details, government identification numbers, or biometric data through our website.

The information we collect is used solely for legitimate business purposes, including:

• Responding to your service enquiries and providing equipment quotations.
• Processing rental bookings and coordinating equipment delivery and pickup.
• Sending important service-related communications regarding your bookings or rental agreements.
• Improving our website functionality, content, and user experience based on aggregated analytics.
• Complying with applicable legal obligations and contractual requirements.
• Sending occasional business updates or promotional communications, only where you have provided consent to receive such messages.

We will never use your personal information for purposes incompatible with those described above without your prior consent.

We take the security of your personal data seriously. We implement reasonable technical and organisational measures to protect the information we hold against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Secure HTTPS encryption across our website.
• Restricted access to personal data on a need-to-know basis among our staff.
• Regular review of our data handling practices and security protocols.

However, no method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your rights, we will notify you in accordance with applicable laws.

We may use trusted third-party service providers to assist in operating our website and conducting our business. These providers are bound by confidentiality obligations and are not permitted to use your personal data for any purpose other than providing services on our behalf.

Third-party services we may use include:

• Google Analytics: For anonymous website usage analytics to help us understand visitor behaviour and improve our content.
• WhatsApp Business: For direct client communications and enquiry handling.
• Email Hosting Providers: For managing and storing business correspondence.

These third parties operate under their own privacy policies. We recommend reviewing the privacy policies of any third-party services you interact with through our platforms.

Our website may use cookies — small text files placed on your device — to enhance your browsing experience and gather anonymous usage data. We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Used to collect anonymous information about how visitors use our website, helping us improve performance and content.
• Preference Cookies: Used to remember your settings and preferences for a better browsing experience.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of our website.

You have the following rights regarding the personal information we hold about you:

• Right to Access: You may request a copy of the personal data we hold about you at any time.
• Right to Correction: You may request that we correct any inaccurate or incomplete information.
• Right to Erasure: You may request that we delete your personal data, subject to our legal obligations to retain certain records.
• Right to Object: You may object to the use of your personal data for marketing communications at any time.
• Right to Data Portability: Where applicable, you may request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details provided in the Contact Information section below. We aim to respond to all requests within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services. Any updates will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Your continued use of our website following the posting of any changes constitutes your acceptance of those changes. If we make significant changes, we will take reasonable steps to notify you directly.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us:

• Company: Planet Lifters
• Email: Rajesh.mani@planetlifters.com
• Phone: +91 95008 14244
• Address: 123, Industrial Area, City, State – 123456, India

We are committed to resolving any privacy-related concerns promptly and transparently.